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<title> Commenting and Closing Your Trouble Ticket </title>
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<h2 class="heading2">Commenting and Closing Your Trouble Ticket</h2>
<p class="procedureheading">To post a new comment or to close a ticket:</p>
<ol class="procedurelistnumber"><li class="procedurelistnumber">Click the <strong class="specialbold">Help Desk</strong> shortcut in the navigation pane.</li><li class="procedurelistnumber">Locate the ticket you need and click its subject or identification number.</li><li class="procedurelistnumber">To close, reopen or post a comment to the ticket, select the operation you would like to perform from the <strong class="specialbold">Ticket Event</strong> drop-down box, and type a new comment into the <strong class="specialbold">New Comment</strong> input field if required.</li><li class="procedurelistnumber">Click <strong class="specialbold">OK</strong> to submit.</li></ol><p class="bodytext"></p>


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